Privacy Policy
This policy explains how your data is handled when you use the Loly Bags website, create an account, contact us or place an order. Sales and delivery are limited to Egypt, with payment by cash on delivery.
Information You Provide and How It Is Used
Order information: We use your name, phone number, delivery address and order details to confirm, prepare and deliver your order, and to handle returns or exchanges.
Contact information: Our contact form requests your name, phone number, email address, subject and message. You can also provide an order number. We use this information to respond to and follow up on your enquiry. When you contact us by phone, email or WhatsApp, we handle the information you provide through your chosen channel.
Account information: When you create an account, the website requests your name, email address and password to provide access to your account and related services. Do not send your password in messages or share it with customer support.
Incomplete purchases: The website includes an email reminder feature for purchases that are started but not completed, where an email address is available and the sending conditions are met.
Payment: Our accepted payment method is cash on delivery. We do not request bank card details to complete an order using this method.
Cookies and Website Analytics
The website uses cookies and technical functions required to operate the Odoo platform, manage browsing sessions and sign-ins, retain shopping cart contents, and save language preferences.
The website currently uses Plausible Analytics and Google Analytics to measure visits, page usage, and interactions, helping us understand website performance and improve the shopping experience.
The website also uses Meta Pixel to measure website visits, interactions, and marketing campaign results. These services may use cookies or similar technologies and process information such as pages visited, device and browser type, interactions, and approximate traffic source information.
You can manage optional cookies through the website’s cookie settings, when available, or through your browser settings. Blocking necessary cookies may affect sign-in, saved cart contents, or language preferences.
Data processed by Google and Meta is also subject to each service’s privacy policy and settings.
Data Sharing and External Services
The store operates on Odoo’s cloud platform, which processes website, account, and order data as part of providing its services.
The delivery information required to fulfil and follow up on an order—such as the customer’s name, phone number, address, and shipment details—is shared with the shipping company only to the extent necessary.
Website usage and analytics data may be processed through Plausible Analytics, Google Analytics, and Meta Pixel according to the settings and intended purpose of each service.
Website pages may contain embedded content or links from Instagram and Facebook. When embedded content is loaded or you visit these platforms, the service may connect to your browser and process visit information according to its own privacy policy.
When you use WhatsApp or email, or visit any external service linked from the website, the privacy policy and terms of use of the selected service also apply.
Data Retention and Security
We retain data for as long as necessary to fulfil orders, provide customer service, manage returns and exchanges, operate customer accounts, meet applicable legal or accounting obligations, and handle any claims or disputes.
Retention periods vary depending on the type of data, the purpose for which it is used, and the applicable obligations. A deletion request may not allow all order or transaction records to be deleted immediately when retaining them is required for a legitimate legal or operational purpose.
We take appropriate technical and organisational measures to protect data against unauthorised access, use, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Privacy Requests and Updating Your Information
You can contact us to enquire about your data or request access, correction, deletion or objection to its use, as applicable under law. Where a particular use relies on your consent, you can request to withdraw it.
We may need to verify your identity to an appropriate extent to protect your data. How a request is handled depends on its nature and applicable legal obligations; a deletion request does not necessarily allow all records to be deleted immediately.
To correct the delivery address or phone number for an existing order, contact us as soon as possible. Whether a change is possible depends on the order’s preparation and handover status with the shipping company.
Privacy Contact
Email: Support@lolybags.com
Phone and Whatsapp: 01226580500
You can also use our Contact Us page. You have the right to lodge a complaint with Egypt’s Personal Data Protection Center through its applicable procedures.