Terms & Conditions
Last updated: 16 October 2026
Welcome to Loly Bags. These terms apply to all orders placed on the Loly Bags website for delivery within Egypt. By placing an order, you agree to these terms.
At a glance
1. Orders and Order Details
We sell and deliver within Egypt only. Please enter your name, address and phone number accurately, and review the product details, price and selected options before placing your order.
If you need to correct your order details, contact us as soon as possible with your order number.
2. Products and Availability
We make every effort to show our products accurately. Colours may look slightly different depending on your screen and lighting, and measurements may vary slightly.
All orders are subject to availability. If an item is out of stock or was listed with an obvious pricing error, we will contact you before dispatch to offer an alternative or cancel the affected item. Since payment is made on delivery, you will not be charged for cancelled items.
3. Prices
Prices are shown in Egyptian pounds (EGP) and include VAT. The order summary shows the product total and any delivery fee before you confirm your order.
4. Order Confirmation, Changes and Cancellation
We review and confirm each order before handing it to the delivery company. The delivery time starts after confirmation.
- You can change or cancel your order free of charge before it is handed to the delivery company.
- After dispatch, we cannot guarantee that the order can be changed or cancelled. If the shipment can be stopped or returned, the actual shipping cost is charged to the customer.
- If you refuse the order at delivery, the shipping cost is charged to you, unless the refusal is due to our error (a defective, incorrect or non-conforming item), in which case we cover it.
5. Payment
Cash on delivery is currently the only payment method. You pay the product total and any delivery fee to the courier when you receive your order.
6. Shipping and Delivery
Orders are delivered by third-party delivery companies within 2–5 business days after confirmation. Delivery fees are:
Delivery is free when the products in your order total more than EGP 1,500.
Full details are in the Shipping & Payment Policy (see Related Policies below).
7. Returns, Exchanges and Refunds
The full conditions and request steps are in our Returns & Exchanges Policy (see Related Policies below). In summary:
Time limits
- Standard return or exchange: within 14 days of delivery.
- Defective item, item not matching its listed specifications, or wrong item: within 30 days of delivery.
Standard returns and exchanges
- Return: you pay the collection fee at the published rate for your area. The original delivery fee is non-refundable, and no fee is charged retroactively if your order had free delivery.
- Exchange: you pay both trips (collection and delivery of the replacement), i.e. twice the published rate for your area. Each item can be exchanged once.
- If the replacement costs more, you pay the difference; if it costs less, we refund the difference.
- Discounted items follow the same conditions. A set can be returned in full; if you keep part of a set, that item is charged at its regular individual price.
- We will explain the total cost and get your approval before arranging any shipment.
Defective or incorrect items
- If the item is confirmed defective, not matching its listed specifications, or different from what you ordered, we cover all related shipping costs, and you choose a refund or the correct replacement.
- If the whole order is returned because of a defect or our error, the original delivery fee is also refunded.
Inspection and refunds
- Returned items are inspected within 2 business days of reaching us, and the refund or exchange is completed within 2 business days after inspection. Business days are Saturday to Thursday.
- Refunds are sent by InstaPay, bank transfer or Vodafone Cash, after confirming the details with you in writing. We cover transfer fees, so you receive the full amount due.
- We do not issue store credit or coupons instead of a refund unless you choose that option.
8. Privacy
We use your personal data only to process and deliver your orders and to support you, as described in our Privacy Policy (see Related Policies below).
9. Related Policies and Updates
The following policies form part of these terms:
We may update these terms and policies for future orders. The versions published on the website when your order is confirmed apply to that order; later updates do not affect orders already confirmed.
10. Governing Law
These terms are governed by the laws of the Arab Republic of Egypt, including the Consumer Protection Law. Nothing in these terms limits your rights under that law.
11. Contact Us
We are available Saturday to Thursday, 10 AM to 10 PM (closed Fridays).